Return & Refund Policy

At Xsgjnaszβ„’, we want you to feel confident with every purchase. If something is not quite right, this policy explains how returns, exchanges, and refunds are handled.

1. Return Window

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, the item should be:

  • Unused and in its original condition
  • Returned with original packaging and tags, if applicable
  • Accompanied by proof of purchase, such as an order confirmation or receipt

Items that do not meet these conditions may not be accepted.

2. Starting a Return

To request a return, please contact us first at:

service@yoikor.com

Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.

Please note: Items sent back without prior approval may not be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible. We will review the issue and help arrange a suitable solution, such as a replacement or refund.

4. Items That Cannot Be Returned

For safety, hygiene, or product-specific reasons, some items may not be eligible for return, including:

  • Perishable items
  • Customized or personalized products
  • Gift cards
  • Final sale or promotional items

If you are unsure whether your item can be returned, please contact us before sending it back.

5. Exchanges

For the fastest exchange experience, we recommend returning the original item first and placing a new order for the replacement product.

This helps ensure better availability and quicker processing.

6. EU Customers

For orders shipped to the European Union, customers may cancel or return eligible items within 14 days for any reason.

Returned items must be unused, in their original condition, and include the original packaging and proof of purchase.

This right is provided in addition to our standard 30-day return policy.

7. Refunds

After we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • The refund will be issued to the original payment method
  • Processing may take up to 10 business days
  • Your bank or card provider may need additional time to post the refund

If more than 15 business days have passed after your refund was approved, please contact us at service@yoikor.com.

Thank you for choosing Xsgjnaszβ„’. We are here to make your shopping experience simple, fair, and worry-free.